Teldio is a Certified Motorola MOTOTRBO Two-Way Radio Applications Developer

WTS – Work Ticketing System

WTS – Work Ticketing System

Teldio’s Work Ticketing System (WTS) is an all-in-one work ticket management system which can be set up in a matter of minutes, needing nothing more than a IP network connection and/or a radio network. Productivity is improved when users receive work tickets, accept jobs, and alert supervisors when tasks are completed.

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Streamline Workflow By Improving Communication & Productivity

A Work Ticketing System for a Fraction of the Cost

Teldio’s new Work Ticketing System (WTS) offers an all in one solution at a fraction of the cost of other work order management systems. It is the perfect solution if a current third-party work management system is not in place. WTS is ideal for any industry, including Hospitality, Manufacturing, Education, and Healthcare.

The web app works alongside Teldio Gateway to ensure consistent communication.

Streamline Workflow

Seamlessly send and monitor work tickets to ensure all issues are being dealt with in a timely manner.

  1. Dispatcher logs into WTS and creates a new ticket by selecting a recipient, ticket type, and entering the ticket details.
  2. The ticket is sent to the intended recipient who reads it on their device and then responds to the ticket.
  3. The response shows up on the dispatcher’s WTS screen so they are updated of the status immediately.

WTS Features

  • Web-based ticket portal: Dispatchers and administrators can dispatch tickets by logging in to a web portal on the local network via a desktop computer or mobile device.
  • Dispatch to different types of users: Work tickets can be dispatched out to radios as a text message, job ticket, Smart Ticket or to smart devices as an email.
  • Trackable ticket activity: See how long a ticket has been active, when it was last responded to and by who.
  • Customizable properties: Each property can customize their work ticket types, responses, set dispatcher permissions and white-label the portal.
  • Auto-set ticket types: Admins can set message formats (job ticket, Smart Ticket, text message or email) for specific ticket types to ensure the message is sent in the appropriate format.
  • Work ticket log: Detailed Ticket and User access logs are tracked and can be downloaded as a CSV.

Compatible with Smart Tickets

Teldio’s Work Ticketing System (WTS) is also compatible with Smart Tickets ensuring that work ticket management runs smoothly from beginning to end. As a team member accepts and closes a work ticket, the remaining group members’ radios automatically update the work ticket’s status. By keeping everyone in the sync, employees are more productive, efficient and the workflow is better managed.

Teldio Smart Tickets

Smart Tickets gives you both, ensuring that work ticket management runs smoothly from beginning to end.

  • Tickets are dynamically updated on all radios as a user accepts the ticket
  • Dynamic responses based on preprogrammed ticket rules (ex: fire alarm tickets cannot be declined)
  • When a user accepts the ticket from ACS, email or cell phone, tickets are automatically updated on all radios
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Decrease Response Times

With WTS key personnel are quickly notified of faults, requests and any tasks to be completed, ensuring all issues are dealt with in a timely manner.

Frequent Use Case
  • A machine issue arises within a production facility. The machine operator quickly notifies their supervisor of the issue, who sends out a ticket to all mechanics. A mechanic accepts the ticket and proceeds to resolve the issue in a timely manner.

Improve Employee Visibility

Administrators, dispatchers and supervisors can track work ticket activity in real-time. WTS shows the ticket status and response information immediately.

Frequent Use Case
  • A supervisor at a healthcare facility needs to know the status of tickets at all times. From there they can ensure all patients are receiving their treatment at the appropriate times depending on their level of severity.

Enhance Communication

Work tickets are sent out as needed with WTS. As users receive work tickets and accept, supervisors are notified as tasks are completed.

Frequent Use Case
  • A guest needs new towels in their room. The Front Desk operator sends a towel request to all Housekeeping employees as a Smart Ticket. When one person accepts the ticket, the other housekeeping users are alerts that the task is handled.

System Architecture

WTS needs an IP network connection and/ or radio network to be configured. Control stations (XPR 4000 or 5000 seris) must be used for connecting to a Radio network. The base WTS package can support up to 2 control stations.

Work tickets can be dispatched out to radios as a text message, job ticket, Smart Ticket, or to smart devices as an email. Admins can set message formats (job ticket, Smart Ticket, text message or email) for specific ticket types to ensure the message is sent in the appropriate format.

Detailed Ticket and User access logs are tracked and can be downloaded as a CSV.

What type of radios are compatible with WTS?

Teldio’s WTS is compatible with all Motorola digital MOTOTRBO™ portables & mobiles that are capable of receiving text messages, in the following radio network modes:

  • Simplex Mode
  • Repeater Mode
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Capacity Max *
  • Connect Plus **

 

* Enhanced Job Tickets not Supported

** Text message dispatch support only.

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