Teldio is a Certified Motorola MOTOTRBO Two-Way Radio Applications Developer

TDC – TruDispatch Console

TruDispatch Console – Two-Way Radio Console

Streamline communication between employees in the field and the home office with the TruDispatch Console (TDC). Whether they’re on the road or on a job site, the dispatch system allows you to communicate instantly with your team, directly from your computer through a network connection.

TDC connects a dispatcher with or without radio coverage to hundreds of devices and multiple sites on a radio network. With the push of a button, dispatchers can quickly make or receive calls from individuals or talkgroups, oversee network communication, playback audio and manage multiple resources in real-time.

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The TruDispatch Console allows dispatchers to make radio calls to mobile workers in the field directly from a Windows PC equipped with a microphone and headset. Designed for single or multi-site locations, dispatchers can send text messages and pages to radio subscribers, listen in to the activity of a talkgroup or join in on any ongoing calls.

TruDispatch Calls

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Private & Group Calls

TruDispatch Console allows PC users to broadcast onto the radio network. Dispatchers can make & receive private calls to targeted MOTOTRBO™ users and talkgroups on the radio network.

Text-Messages
Text Messages

Keep radio users up-to-date by sending them important information and instructions via MOTOTRBO™ text message. Dispatchers can also receive text messages from radio users.

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Monitor Radio Channels

Dispatchers can select which radio channels they wish to monitor and will automatically hear all associated radio traffic. TDC records this audio in the background for future playback. Should you require all channel conversations to be recorded, R2R can be installed.

  • Voice Dispatching – Speak with radio users in multiple locations with the push of a button
  • Private & Group Calls – Contact individuals or talkgroups on their radios from your computer
  • Customized User Interface – Quickly access the individuals or talkgroups you contact most frequently
  • Immediate Audio Playback – quickly replay conversations from the last 12 hours (time, radio IDs, channel MP3 files)
  • Call History Reports – All conversations are recorded and stored as MP3 files. Sort by date, time, radio ID, and channel
  • Emergency Alarms – Radio users can easily send dispatchers emergency notifications. Messages are displayed in the notification area until dismissed
  • Text Messaging – Send and receive text messages from radio users
  • Paging – Request a call back from radio users
  • Personalize Dashboard – Create a uniform look and feel that matches your organization’s brand by changing the color scheme
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Call-History
Call Logging & Archiving

The TDC solution records radio calls on the system for archiving and audit trail purposes. All audio files are stored as MP3 files and archived under the call history tab. Easy to retrieve, all conversations are logged by their date, time, radio IDs and channel.

Playback
Instant Replay

TDC automatically records conversations made on the selected MOTOTRBO radio channel. The dispatcher can quickly replay the last 12-hours of conversations at the click of a button, without having to request a repeat by sender.

Improved Productivity

Increase your mobile work team’s operational efficiency with TruDispatch Console. Connect dispatchers to radio users across multiple locations, radio channels, and talkgroups with just a few clicks of a mouse. When scheduling changes, customers cancel, and road conditions change, dispatchers can relay information in real-time to and from work crews, supervisors, and field workers to maximize productivity.

Frequent Use Cases
  • Dispatcher manages daily work schedules and coordinates workers’ tasks based on location, availability & skill
  • Notify railway office that trains are running late
  • Relay work orders, messages, and information to or from work crews, supervisors, and field workers
  • Schedule drivers to pick up or deliver loads to customers/vendors
  • Re-route available technicians as quickly as possible

Increase Situational Awareness

Stay abreast of the situation and respond to emergencies faster by connecting the office to mobile workers. TruDispatch empowers dispatchers by quickly letting them contact radio subscribers in real-time to provide them with new orders, verify their location and redirect them from traffic or accidents.

Frequent Use Cases
  • Notify courier that the package pick up time has changed
  • Taxi driver calls into the dispatch center to find their next customer’s address
  • Ensure timely and efficient movement of trains according to train orders and schedules.
  • Record and maintain files and records of customer requests, work or services performed, and inventory
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

Increase Accountability

Empower your dispatchers to better coordinate and provide real-time intelligence necessary to support mobile field workers. By monitoring and recording inbound and outbound calls over the MOTOTRBO™ radio network, companies can determine if employees are adhering to organizational standards, perform evaluations of employees dealing with emergency or hostile situations and use the files for future training purposes. The recorded voice transmissions can also be used as evidence to minimize legal liabilities.

Frequent Use Cases
  • Minimize legal liability with the ability to replay the recordings of situations
  • Customer service assurance by reviewing response actions
  • Improve training material with the use of real-life situations
  • Immediately playback audio to supervisor to explain the situation
  • Record and maintain files of customer requests, work or services performed

System Architecture

The server interfaces to the radio system using a dedicated control station while the TruDispatch Manager administers the channels & audio stream. The TruDispatch Console software can be installed on any networked computer to communicate back with the server to place/receive calls and texts messages, and access recorded data & logs.

TDC-Diagram

Which type of radios are compatible with TruDispatch Console?

TruDispatch Console is compatible with all Motorola MOTOTRBO™ portables and mobiles in the following radio network modes:

  • Repeater Mode
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

System Requirements

Server
  • Dual core processor
  • 4 GB of RAM
  • 500 GB hard drive
  • Local Area Network with IP Platform support
  • Expansion slot for soundcard
Buddy DesktopMic 7G
  • Professional-quality USB microphone
  • Push-to-Talk button
  • Noise-canceling audio delivers exceptional voice clarity

Teldio provides a microphone, cable and soundcard with every server.

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