Teldio is a Certified Motorola MOTOTRBO Two-Way Radio Applications Developer

Comprehensive Solutions for your Hospitality Customers

In the hospitality industry, customer satisfaction is of prime concern, making communication a key factor in quick and streamlined response. Teldio applications target stress points identified in key areas including mobile communication, alarm management, and notification as well as employee and guest safety to ensure that customer satisfaction is always at the forefront of daily operations.

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The Benefits of Teldio Applications in the Hospitality Industry

Teldio apps also provide an integrated solution that offers many benefits to the hospitality industry, such as the following:

  • Improve customer service by decreasing response times.
  • Improve efficiency by generating work tickets and sending them directly to mobile workers on their two-way radios.
  • Improve productivity by integrating radios users into third-party task management systems such as HotSOS, SynergyMMS, Guestware, and Starguest.
  • Decrease operational downtime by automatically receiving notifications on radio handsets from fire alarms, production machinery, security alarms, HVAC systems, elevators and more.
  • Eliminate recurring monthly fees by replacing radios for all other mobile communication devices, including cell phones, pagers, safety pendants, and more.

Improves Service within the Hospitality Industry with Teldio Applications

Email Gateway allows two-way radios to send and receive emails directly from the radio handset and integrates third-party work management systems.
RBX +Plus allows radio users to make and receive phone calls directly on their radios, streamlining communication between phone and radio users.
ACS dispatches notifications to the right person based on time of day and competency. The closed loop system ensures that all alarms are acknowledged & resolved.

– Teldio Solutions Trusted By –

hospitality-customers

 

Do you have hospitality customers that you could add applications to? Learn more about our hospitality solutions today or schedule a webinar to see our applications in action.

[Ottawa, ON – Tuesday, July 11, 2017]  Teldio, a leading applications provider of two-way radio voice and data solutions, today announced the enhanced capability of its product line and its ability to operate in Motorola Solutions’ newest Capacity Max radio mode. MOTOTRBO™ Capacity Max goes beyond the core interoperability of the DMR standard to bring users a fully trunked system with enhanced functionality and scalability features.

“A core part of our mission is to empower organizations to further leverage the value of their two-way radio networks investments with innovative software solutions and applications,” said Carl Carruthers, CEO, Teldio. “We remain committed to expanding the options available to our customers. By expanding our application portfolio into Motorola Solutions’ latest Capacity Max market, our applications will be more accessible to organizations of all sizes.”

Teldio’s suite of applications increase the capabilities of two-way radios far beyond traditional voice communications. Adding Capacity Max compatible solutions to the menu of offerings will provide more customers with access to reliable, MOTOTRBO™ applications addressing productivity, improved worker safety, and situational awareness while reducing overhead costs.

Teldio’s suite of Capacity Max compatible applications include:

  • RBX – Telephone Interconnect
  • R2R – Radio to Radio Recording
  • MDN – Man Down Notifier
  • ACS – Alarm Control & Panic Button Solution
  • RTLS – Indoor & Outdoor Positioning
  • CLW – Centralized Lone Worker
  • TruFleet – GPS Tracking & Fleet Management
  • TruDispatch – Dispatch Console

Plans to include Email Gateway, Teldio’s newest application to its suite of Capacity Max compatible applications are underway. Connecting mobile workers to users outside of the radio network, Teldio’s Email Gateway gives mobile workers the ability to access and respond to emails and work orders directly from their radios. Development will be completed by late 2017.

“To remain competitive, we need to deliver advanced unified communication solutions that help our clients thrive in this digital-driven marketplace,” commented Carruthers. “By offering innovative applications to two-way radio dealers that work within Motorola Solutions’ Capacity Max radio mode we can deliver an unparalleled combination of reliable communications, security, and scalability addressing growing market needs and opportunities.”

For more information about Teldio’s application portfolio, please visit their Product Page or email sales@teldio.com.

 

About Teldio

Teldio is an established two-way radio applications developer. The company helps ensure greater employee safety, security, and situational awareness by providing cost effective telephone interconnect, radio recording, alarm management & notification, lone worker monitoring and indoor/outdoor positioning solutions. In 2014, Teldio introduced D3M; a web application designed specifically to help manufacturers & their dealers better Design, Document, Deliver & Manage two-way radio networks.

We’re excited to announce that Teldio applications are now compatible with Motorola Solutions’ Capacity Max systems.

Our development team has been hard at work ensuring that our voice & data applications are fully operational and accessible to organizations of all sizes. We’ve enhanced the capability of our product line and ensured its fully operational in Motorola Solutions’ Capacity Max radio systems and solutions.

What is Motorola Solutions’ Capacity Max?

Capacity Max is Motorola Solutions’ newest radio network mode. Making it easy for customers to grow their system as their needs change, Capacity Max brings its users a fully trunked system with enhanced functionality and expandability.

Here are the main features of Capacity Max:

  • Scalable up to 250 sites with up to 15 voice and data repeaters and 6 additional data-only repeaters per site, Capacity Max provides high-quality connectivity for up to 3,000 users at each location.
  • A trunked radio system, it’s built on a distributed architecture for voice and data. Control is centralized, but traffic routing is optimized to minimize cost and maximize performance.
  • Capacity Max has a fast, responsive user experience, with robust performance under load and rapid, smooth roaming across sites.
  • Using standardized infrastructure, users can migrate to Capacity Max from a MOTOTRBO IP Site Connect, Capacity Plus or Connect Plus system and reuse their earlier investment.
  • Capacity Max has many layers of redundancy so that no single failure can bring a system down. All voice, data, and control traffic within the IP network is encrypted and all radios are securely authenticated.

Teldio MOTOTRBO™ Applications

Teldio voice & data applications increase the capabilities of two-way radios far beyond traditional voice communications. Adding Capacity Max compatible solutions to the application portfolio provides more customers with access to reliable, easy to install, MOTOTRBO applications addressing productivity, improved worker safety, and situational awareness while reducing overhead costs.

Teldio Applications Compatible with Capacity Max include:

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  • RBX – Telephone Interconnect
  • R2R – Radio to Radio Recording
  • MDN – Man Down Notifier
  • ACS – Alarm Control & Panic Button Solution
  • RTLS – Indoor & Outdoor Positioning
  • CLW – Centralized Lone Worker
  • TruFleet – GPS Tracking & Fleet Management
  • TruDispatch – Dispatch Console

Plans to include Email Gateway to our suite of Capacity Max compatible applications are well underway. Development will be completed by late 2017.

Do you have a Capacity Max system and want to enhance your radios with Teldio applications? Contact us for further information.

 

downtown-aquarium-houston-texasTeldio is happy to announce that we will be attending Houston Communications’ Technology User Summit in Texas. The summit will be taking place on Wednesday, July 19th at the Downtown Aquarium in Houston in celebration of Houston Communications’ 25th anniversary. We will be showcasing our full suite of two-way radio applications and solutions and be there to answer any questions.

The summit is the beginning of a series of exclusive annual technology conferences for customers who have worked with the company throughout the years. It will display the latest in state-of-the-art communications, high-tech security products, and smart solutions. Be sure to stop by and see how our applications not only improve radio networks but also enable employees to communicate effectively, improving operational efficiency and employee safety.

We hope to see you there!

The Teldio Team

09 Jun 2017

Teldio is Attending SEMSS

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At the end of June, our Director of Sales, Jeff Smith is heading to beautiful Myrtle Beach to attend the annual SEMSS (South East Motorola Service Stations) regional meeting. Open to all Motorola Service Partners and Motorola Premier Service Partners nationwide, we will be showcasing our portfolio of MOTOTRBO application solutions and network & design tool, D3M.

Held at the Myrtle Beach Marriott Resort & Spa at Grande Dunes on Tuesday, June 27th & Wednesday, June 28th, be sure to stop by and see how applications not only improve your customer’s radio networks but also enables employees to communicate effectively with coworkers using features typically found on a computer or cellphone.

 

We hope to see you there!
The Teldio Team

09 Jun 2017

Teldio’s Staff Retreat & Annual Meeting

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Last week the Teldio team took some time to socialize, reflect on the year’s activities, and most importantly enjoy each other’s company. A great time for everyone!

A relatively new tradition to Teldio, the week brought our entire team together to share our successes and re-evaluate our goals, objectives, and plan of attack for the new fiscal year. Our time together as a team has made us stronger, more prepared and focused on the priorities agreed to for the year ahead. Here’s a short breakdown of the week’s activities:

Cottage in Tremblant

While everyone arrived in Ottawa Monday, we headed up to Tremblant early Tuesday morning. The cars were packed with tasty meals, cold beverages, and fun activities.We jumped right into the swing of things with a review of our FY17 successes and learnings then quickly moved onto the fun stuff – board games, outdoor sports, arm wrestling competition (we let our CEO Carl win), cards and relaxing.

The evening commenced with a company-wide Teldio trivia game, followed by a delicious barbecue chicken & rib dinner and wrapped up with a few more games and dips in the hot tub.

The entire cottage woke up early Wednesday morning to an aromatic breakfast prepared by our CEO Carl. Eating as a team, almost like a family and out of the routine hustle and bustle of the regular work environment many laughs were had, and relationships deepened. It was a great time to reconnect and relax.

 

Meetings & Plan of Attack

Fun was had by all, but now it was the time to buckle down and get back to work. Thursday and Friday were spent reviewing what worked and didn’t throughout the year, strategizing and planning for the year ahead. All teams are now armed with a clear plan on what needs to happen in the next 365 days and how we’re going to get there.

A full week together gave the team a great opportunity to focus on the future and agree how we scale our business on all fronts moving forward. Overall, it was a very successful Annual Meeting to wrap up an equally successful year. We can’t wait to see what the next year brings for Teldio!

 

 

 

These days, there is an app for just about everything, and that includes digital two-way radios. Similar to your computer and mobile device, two-way radios can benefit from the addition of digital applications. Transforming your radio into a multi-functioning device, applications turn your radio into a smartradio.

What makes a Smartradio Smart?

In a nutshell, a smartradio is a device that lets you communicate effectively with coworkers using features typically found on a computer or cellphone. With the addition of software applications, the radio’s functionality is significantly enhanced. Turn your radio into a phone, add tracking capabilities, enhance safety precautions for lone workers, receive and respond to work orders, connect to telemetry systems and even access emails. The possibilities are endless!

How do you install radio applications?

Installing radio applications is slightly more complex than downloading an app from the App Store. With the aid of your radio network provider, a server loaded with the application software is installed on the radio network. Connected via Ethernet or control stations, the server ties the radio network into your organization’s supplementary structures such as the telephone network (PBX), email, building management and alarm systems. For certain applications, additional software may be loaded onto the radios themselves for enhanced functionality.

What can a smartradio do?

Loaded with additional features and capabilities, smartradios will make your life easier, more productive and enhance employee safety. Below is a list of the most popular applications to add to digital two-way radios.

  • Make and receive phone calls
  • Send and receive emails
  • Manage alarms and notifications
  • Access to job tickets and work orders
  • GPS tracking and navigation
  • Indoor tracking via Bluetooth
  • Radio recording solution
  • Lone worker monitoring
  • Man down detection

 

Use your radio to its fullest potential with the addition of applications. Smartradios will make your job easier and more enjoyable.

To request more information about Teldio applications, please contact us for more information.
17 May 2017

Release Notes May

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Release Notes

The Teldio Development Team is proud to announce the release of several new enhancements and features to our suite of applications. The Release Notes below contain the information you will need to keep your customers up-to-date on the latest & greatest MOTOTRBO™ applications.


RBX_Front_PageNEW: Continuous Contact List
The RBX contact list is now a continuous list that can be scrolled through similar to the Radio contact list.

ENHANCEMENT: Restart Services
Users can now restart Teldio services with one click.

ENHANCEMENT: Configuration Menu
Changes were made to the Configuration Menu to streamline new & current features.


NEW: Create Emails from Job Tickets
Users now have the ability to create an email from the radio using Motorola Job Tickets & Templates.

 


NEW: CSV Reports
Generate a report in .csv format for location reports in indoor areas and outdoor geofences.

NEW: Route Replays now available for GPS Users 
Replay an outdoor user’s location history directly on the map.

NEW: Custom Icons
Users can now create custom icons for on-screen users. An automatic icon also identifies who is being tracked via Teldio’s CLW application.


ACS_Front_PageNEW: Smart Ticket Folders
Users can now customize Smart Ticket replies and folder names.

NEW: Android App Connects to Mobile Data Networks
The ACS Android App now works over mobile data networks. Users can raise or receive alarm(s) from anywhere in the world.

NEW: Android App Supports Teldio’s CLW
Teldio’s ACS Android App now supports Teldio’s Centralized Lone Worker (CLW) application. Mobile workers can be periodically pinged on their Android device to verify their well-being.

NEW: MOTOTRBO Emergency Event Alarm
Radio users can now raise an ACS alarm from a MOTOTRBO Emergency Event.

NEW: Telemetry Alarms
ACS can now send Pulse Telemetry signals to a radio in the event of an ACS alarm.


TDC_Front_Page

NEW: Screen View – Minimal & Always on Top Modes
With these two new views, users can run TruDispatch in ‘Minimal Mode’ and do other work while conversing with users and/or enable ‘Always on Top’ mode so that the TruDispatch client is never hidden behind other windows.

NEW: Notes
Dispatchers & supervisors can now add notes to a recorded conversation.

NEW: Additional Security Features
TruDispatch users now have the option to hide the Server IP & Remember Password options for additional security.

NEW: Call Panel Size
Useful for instances with a high number of channels, users can now change the size of the Call Panels to make them better fit on a screen.


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NEW: Access Offline Maps 
Support for offline maps via GMapCatcher maps.

NEW: Connect Plus Motorola Emergency Reporting 
With the addition of a control station, TruFleet supports Motorola Emergency reporting on Connect Plus
networks.

NEW: Route Replay Exports
Admins can now export a route replay report in KML file format for Google Earth or GPX (GPS Exchange Format) for improved audit purposes and printing.

NEW: Detailed Route Replays
TruFleet can now show a Heat Map or Path on the route replay for more detailed interpretations of both indoor and outdoor routes.

NEW: Customize Vehicle Labels
Tailor the vehicle labels on the display map to show information such as speed, time, name, sprite event and other data in real-time.


R2R_Front_PageNEW: Channel Specification
Identify a single channel to be the one to record any All Call transmissions. Users can also specify a channel as either Conventional or Trunking which allows the recording of multiple different Radio Network Modes with one R2R instance.

ENHANCEMENT: Record to Networked Locations
Back up your recordings by auto-saving to a networked location in addition to local storage.


The enhancements we’ve just added will help you provide an even better experience for your end customers. Please contact our Support Team for more information about updating your current software.

Teldio Support Team

 


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