12 Jun 2018
At the end of the month, our team will be heading to the annual SEMSS (South East Motorola Service Stations) regional meeting. The meeting will be held at the breathtaking Myrtle Beach Marriott Resort & Spa at Grande Dunes on Wednesday, June 27th and Thursday, June 28th. Our team will be showcasing our full suite of two-way radio applications, including our newest application WTS, an all in one work order system for a fraction of the cost.
The regional meeting is open to all Motorola Service Partners and Motorola Premier Service Partners nationwide. We look forward to seeing some familiar faces, as well as meeting some new ones.
Let us know if you’ll be attending!
The Teldio Team
23 May 2018
Teldio’s new Work Ticketing System (WTS) offers an all in one work order system at a fraction of the cost. It is the perfect work management solution if a current third-party work management system is not in place and ideal for a multitude of industries, including Hospitality, Manufacturing, Education, and Healthcare.
Streamline their workflow by improving communication and productivity
WTS is an all-in-one working ticket management system which can be set up in a matter of minutes, needing nothing more than a radio network and/or IP network connection. Productivity is improved when users receive work tickets, accept jobs, and alert supervisors when tasks are completed.
The web app works alongside Teldio Gateway to ensure consistent communication.
- Web-based ticket portal: Dispatchers and administrators can dispatch tickets by logging in to a web portal on the local network via a desktop computer or mobile device.
- Dispatch to different types of users: Work tickets can be dispatched out to radios as a text message, job ticket, or to smart devices as an email.
- Trackable ticket activity: See how long a ticket has been active, when it was last responded to and by who.
- Customizable properties: Each property can customize their work ticket types, responses, set dispatcher permissions and white-label the portal.
- Auto-set ticket types: Admins can set message formats (job ticket, text message or email) for specific ticket types to ensure the message is sent in the appropriate format.
- Work ticket log: Detailed Ticket and User access logs are tracked and can be downloaded as a CSV.
- Hospitality: Seamlessly communicate with your staff to ensure all guest requests are handled in a timely, professional manner.
- Manufacturing: Reduce downtime by quickly notifying key personnel of faults and potential issues.
- Education: Increase staff and student safety by promptly alerting staff when emergencies arise, from an injured student to a fire alarm.
- Healthcare: Increase productivity and improve responsiveness to day-to-day situations and emergencies ensure all patients are receiving the necessary treatment.
For more information on our Work Ticketing System contact us, we are always happy to help!
In the manufacturing industry, employee safety and productivity are of prime concern, making communication and location tracking key factors in a quick and streamlined response. Our solutions connect workers to the real-time informational intelligence they need to increase workplace efficiency and reliability while ensuring worker safety and security.
The Benefits of Teldio Applications in the Manufacturing Industry
Teldio applications offer many benefits to the manufacturing industry, resulting in the ability to:
- Improve efficiency by generating work tickets and sending them directly to mobile workers on their two-way radios.
- Decrease operational downtime by automatically receiving notifications on radio handsets from fire alarms, production machinery, security alarms, HVAC systems, elevators and more.
- Eliminate recurring monthly fees by replacing radios for all other mobile communication devices, including cell phones, pagers, safety pendants, and more.
- Improve communication by enabling radios to communicate with mobile phones and PCs.
Improve Productivity and Employee Safety with Our Applications
Teldio’s Alarm Control System (ACS) integrates into building management, machinery alarms & network systems to monitor for alarms around the clock. The software application receives alarms and dispatches as text messages or work tickets to employees’ MOTOTRBO radios, mobile phones and/or email-enabled devices based on the time of day, schedule & competency necessary to respond. ACS ensures that the alarm and work ticket notification process is automatic, efficient and reliable.
How It Works
When an alarm is triggered, ACS filters the notification based on an employee’s competency, location & schedule. The alarm is then sent to the best person or group. The closed loop system pushes alarms to the next suitable person until it is acknowledged, significantly reducing response times to alarms and emergency events. Lastly, an alarm report is generated for management to review.
Effective job ticket management requires two essential elements: collaboration & coordination. Smart Tickets gives you both, ensuring that work ticket management runs smoothly from beginning to end. As a team member accepts and closes a work ticket, the remaining group members’ radios automatically update the work ticket’s status, ensuring all alarms are handled in a timely manner. By keeping everyone in sync, employees are more productive, efficient and workflow is better managed. Smart Tickets offer dynamic responses based on preprogrammed ticket rules to ensure certain alarms cannot be declined, such as fire alarms, increasing employee safety.
Smart Tickets vs. Job Tickets
The standard MOTOTRBO™ job tickets do not update their status on other radios as a user accepts or rejects a task. Users have no indication if tickets are accepted, resolved, or closed by other users. With Smart Tickets all users are aware of all alarm statuses automatically, improving workplace efficiency, accountability, and employee safety.
27 Feb 2018
Teldio, a certified Motorola MOTOTRBO two-way radio applications developer, is happy to announce that we will be attending both the CPE and IWCE tradeshows this March. The shows will run from March 4th to 9th in Orlando, Florida, with CPE being held at the Rosen Shingle Creek hotel and IWCE being held at the Orange County Convention Center.
CPE is being held from March 4th to 6th and is Motorola Solutions Channel Partner Expo where Channel Partners come to explore new strategies and opportunities for growth while showcasing their products and services. Partners also have the opportunity to see many exhibitors from a variety of vertical markets.
IWCE is the International Wireless Communications Expo and is held from March 5th through to March 9th, with exhibits from March 7th to 8th. The conference is aimed to connect people to information about technology, products and/or policies to help increase their company’s success.
Many members of our team will be at CPE and IWCE showcasing our full suite of two-way radio applications and solutions, as well as with our network & design tool, D3M. We’ll be highlighting our newest solution School Bus Tracking, a web app that works alongside GPS-enabled MOTOTRBO radios equipped with our TruFleet application. On the D3M side we will be highlighting our two newest features; floorplan and rack diagrams. We’ll also have some great giveaway items, discounts, and new features to announce, so make sure to stop by!
We hope to see you all there!
The Teldio Team
12 Feb 2018
We are happy to announce a new feature which is available via our TruFleet two-way radio application, the School Bus Tracking Solution. The solution gives parents the ability to track their child’s school bus at any time from their phone, tablet or computer.
Allow Parents & Administrators to Track School Buses Anytime, Anywhere
The TruFleet School Bus Tracking Solution is a web-based two-way radio application that allows school administrators & parents and to track their children’s school bus from a tablet, computer or mobile phone. Teldio’s TruFleet solution tracks MOTOTRBO radios located in each school bus to provide real-time location data.
The web application provides parents with up to date information and real-time GPS coordinates of their children’s school bus. Accounts are only available for parents and guardians and must be verified by the school board to ensure child safety and security.
How It Works
The School Bus Tracking Solution works with Teldio’s two-way radio application TruFleet to establish the coordinates of each school bus and its route. TruFleetTM AVL solution is a software application installed on a server, which tracks the location of GPS-enabled MOTOTRBO radios.
Keep your School Board’s Parents Informed and Children Safe
Whether at the office, in another city, or at home, parents have the ability to track their child’s school bus from anywhere. Parents can now pull up the exact location of their child’s bus in real-time, via phone, tablet or computer, to have a better idea of when they’ll be home. The web app works alongside GPS-enabled MOTOTRBO radios equipped with Teldio’s TruFleet application.
Access the App Anytime – Parents can track their child’s school bus anytime via phone, tablet or computer.
Track Multiple Routes – Parents can track multiple buses if they have children on different routes.
School Board Authentication – All new accounts must be verified by the school board to ensure student safety and security.
Know their Location – Parents see the exact location of their child’s bus in real-time to have a better idea of when they’ll be home.
Secure Portal – The password-protected web app is only available for parents and guardians of students on verified routes.
Whether you’re a member of the school’s administration, a parent, or guardian, this solution is built with everyone in mind. It ensures the safety of children while in the hands of the school board. For more information download the brochure or contact us at email@example.com.
From February 1st to 2nd Teldio is happy to announce that we will be attending the 2018 Great Lakes MSS (GLMSS) Spring Conference in sunny St. Pete Beach, Florida at the breathtaking Don CeSar hotel. The conference is open to authorized Motorola Application Providers, like ourselves and includes training information, vendor exhibits, and presentations.
Our Director of Sales, Jeff Smith, will be exhibiting our full suite of two-way radio applications and MOTOTRBO solutions, along with our two-way radio design and management tool, D3M, designed specifically for radio dealers. Stop by and see how our applications not only improve radio networks but also enable employees to communicate effectively, improving operational efficiency and employee safety.
We hope to see you there!
Teldio’s Email Gateway is designed to give mobile workers the ability to access and respond to emails and work orders directly on their MOTOTRBO radios. Email Gateway increases productivity and simplifies day-to-day operations.
Send & Receive Emails
Two-way radio users can send and receive emails (up to 275 characters) directly on their radio handset. Emails are sent to a radio user’s email account (which can be a real email account or an alias email address), forwarded to the server and dispatched to the radio(s) via the radio network. To improve response times, pre-programmed messages can be configured to simplify the user’s reply.
Integrate Into Hotel Management Systems
Email Gateway integrates into most third-party hotel work management systems such as HOTSOS, Starguest, Guestware, SynergyMMS & more. When a user responds to work orders, the software is automatically updated. The application is easy to install on any PC on the network and offers users a clean, intuitive and easy to use interface.
Third Party Work Ticket Integration
Email Gateway allows dispatchers, supervisors, and administrators to send work tickets to MOTOTRBO radio users and groups through third-party work management systems. Users can accept tasks, and alert supervisors when they are complete.
Fast, reliable & easy to operate, Teldio’s Email Gateway provides your customers with a cost-effective solution that creates a dynamic workflow & increases productivity. Read more in our Email Gateway brochure.