Teldio is a Certified Motorola MOTOTRBO Two-Way Radio Applications Developer

Make & Receive Phone Calls Directly From Your Radio With Teldio’s RBX Application

Teldio’s RBX (Radio Branch Exchange) is an advanced telephone interconnect specifically designed to allow radio users to make and receive phone calls directly on their MOTOTRBO™ radios. The application goes beyond basic telephone interconnects by allowing radio users to access familiar phone-like features, such as call history, phonebook, and caller ID.  RBX +Plus streamlines communication between phone and radio users with private calls, talkgroups, and callgroups. The app was designed to easily scale, and it can connect digital two-way radios to something as simple as a standard POTS phone line or as complex as a corporate phone system (PBXs).

RBX Call Types

With RBX you are able to make different types of calls between phones, radios, and more.

Private Calls

Radio users have the ability to place and receive private phone calls from their radio, virtually transforms the two-way radio into a mobile phone.

 

 

Talkgroups

Phone users can reach groups of radios by allowing them to broadcast onto the radio network from anywhere. All radio users in the group have the ability to hear the phone user and respond.

 

 

Callgroups

Callgroups allow phone users to ring a group of radios. The first person to answer is entered into a private call with the phone user. Other users in the group are notified that the call has been answered.

 

 

How It Works

RBX +Plus is a software application installed on a server which connects two-way radios to the world of telephony.  The server interfaces to the radio system using MOTOTRBO™ control stations (mobile radios).  It was designed to connect to IP and analog corporate phone systems (PBXs), public telephone lines (PSTN lines), Internet Telephony Service Providers as well as GSM cellular networks.

Find out more in our RBX Brochure. For more information please contact us, we are always happy to help!

13 Nov 2018

Webinar: Manufacturing Solutions

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Here is the recording of our latest webinar focused on Teldio applications within the manufacturing industry.

The webinar covers an overview of Teldio applications which help increase employee safety and reduce downtime within the manufacturing industry.

We begin with a brief overview of Teldio, including who we are, and the applications we offer. We then begin highlighting the main applications for manufacturing, which includes ACS, RBX, CLW, and MDN. ACS helps increase productivity and minimize downtime, RBX ensures staff are connected and CLW and MDN help to increase worker safety.

The webinar then dives into each highlighted application individually, starting with ACS. Alarm Control System (ACS) to automatically dispatch messages to the right users, at the right time to reduce response times and increase productivity. You can also combine ACS with Teldio Smart Tickets to Improve workplace efficiency and accountability. We end of the ACS section with two real-world use cases, including a fire alarm and a refrigeration unit going out of spec.

We then move onto RBX which is an advanced telephone interconnect to allow radio users to make and receive phone calls directly on their radios. We explore the three RBX call types, including private calls, talkgroups, and callgroups which allow users to make calls to different types of users and groups. This section ends with a use case where a driver is trying to reach his supervisor to immediately report an accident.

We finish off with CLW and MDN which help manufacturers stay in compliance with federal regulations by monitoring remote workers. Centralized Lone Worker (CLW) periodically pings workers to verify their well-being. If a worker fails to respond to an ‘alive check’ within the allocated time frame, an emergency alarm is raised. Man Down Notifier (MDN) proactively monitors workers to identify if they have suffered a fall or accident by using the radio’s motion sensor to detect a lack of movement, horizontal tilt or both. This section ends with a use case regarding a manufacturing plant that runs 24/7 needs to monitor their lone workers on the
“skeleton” crew, as well as their security staff and how with MDN/CLW both can be monitored simultaneously.

We finished off the webinar with a live Q&A session and had a great turnout and want to thank everyone who attended! For those of you who couldn’t make, below is a recording of the webinar. If you have any questions or would like to learn more about TruFleet please contact our sales team today!

Check out the webinar recording below.

Keep an eye out for our upcoming webinars and we hope to see you at our next one!

In the hospitality industry, customer satisfaction is of prime concern, making communication a key factor in a quick and streamlined response. Teldio applications target stress points identified in key areas including mobile communication, alarm management & notification, and employee & guest safety to ensure that customer satisfaction is always at the forefront.

The Benefits of Teldio Applications in the Hospitality Industry

Teldio applications offer many benefits to the hospitality industry, resulting in the ability to:

Improve guest satisfaction by streamlining communication among staff to ensure quick responses to customer needs and inquiries. With Teldio applications you can be sure multiple employees do not respond to the same work ticket. For example, a guest of the hotel phones room service (phone user) for fresh towels and they send out a work ticket out to the housekeeping staff (mobile workers) to fulfill the request.

Increase employee safety easily allowing employees to send alarms to the appropriate people when an emergency situation arises. For example, a remote worker on the hotel golf course witnesses an injured guest and calls for emergency help, either internally or to 9-1-1 operators.

Improve employee visibility by knowing the whereabouts of workers to help reduce response times to emergencies. Teldio apps also allow you to easily send the location data of workers in distress when they activate panic buttons. For example, you can continuously monitor hotel security guards on their routine tours with Bluetooth checkpoints to ensure their safety at all times.

Improve Guest Satisfaction and Employee Safety with Our Applications

Streamline communication with users outside of the radio network with the ability to send and receive emails from a radio. Email Gateway integrates seamlessly into third-party work management systems.

 

 

With RBX users are able to make and receive private and group phone calls directly on their radios, offering familiar phone-like features, such as call history, phonebook, and caller ID.

 

 

Ensure your staff and guests are safe with ACS, an alarm management and notification application. ACS dispatches notifications to the right person based on location, time of day and competency.

 

 

Get an all-in-one work ticket management system at a fraction of the cost with WTS. It is the perfect solution if a current third-party work management system is not currently in place.

 

 

Do you have hospitality customers that you could add applications to? Download the brochure to learn more about our manufacturing solutions today or contact us to speak with someone directly.

10 Oct 2018

Webinar: Alarm Management and Notification

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Here is the recording of our latest webinar on ACS, our alarm management and notification application.

The webinar covers an overview of the application, including the possible alarm inputs and outputs.

We begin with a brief overview of Teldio, including who we are, and the applications we offer. We then dive into ACS, beginning with an introduction of the application, its capabilities and some of its compatible industries. ACS is an automated, intelligent alarm management and notification system which can dispatch messages to the right users, at the right time instantly without the need for user intervention (dispatcher).

The webinar then dives into the possible inputs available with ACS including email listener, TAP listener, DMR text listener, MOXA I/O listener and more. We also cover the integration methods, connection type, and protocol for each input.

We then cover the possible outputs available with ACS including radio text messages, radio smart tickets, smart phones, Windows pup up client, radio audio alert, phone audio alerts, relays, escalations and more.

We finish off by covering the reporting portion of the application which allows you to see the alarms (type, text, message, date, time, etc.) that have been sent in a period of time with the ability to export as a csv. file.

We had a great turnout and want to thank everyone who attended! For those of you who couldn’t make, below is a recording of the webinar along with the slide deck. If you have any questions or would like to learn more about ACS please contact our sales team today!

Check out the webinar recording below. Download the ACS webinar slide deck.

Keep an eye out for our upcoming webinars and we hope to see you at our next one!

Over the next two months, our team will be heading across the US and Canada for the 2018 Motorola Solutions Roadshows. We will be showcasing our suite of applications, along with some new applications and features we have recently added to our portfolio.

This year’s stops include:

  • New York, NY (Oct. 1 – 2, 2018)
  • Atlanta, GA (Oct. 15 – 16, 2018)
  • Dallas, TX (Oct. 22 – 23, 2018)
  • Indianapolis, IN (Oct. 29 – 30, 2018)
  • Orange County, CA (Nov. 5 – 6, 2018)
  • Toronto, ON Canada (Nov. 13 – 15, 2018)

Contact our sales team to set up a time to meet at any of the shows. Hope to see you there!

Teldio is proud to announce that our alarm management & panic alerting ACS smartphone application is now compatible with iOS devices! This addition makes it easier to deploy Teldio’s ACS solution at customer locations which utilize Smartphones.

Alarm Management with the ACS Smartphone App

Teldio’s Alarm Control System (ACS) is an automated, intelligent alarm management and notification system designed to dispatch alarm notifications and work tickets to the right person based on time, schedule and competency necessary to respond to the task.

Personnel are automatically notified of alarms triggered by building infrastructures such as fire alarms, HVAC systems, panic buttons and more. Alarms can be accepted, rejected and closed while the response is logged and recorded by ACS.

With the ACS Smartphone App, users can receive alarms directly on their Android or iOS device while their smartphone is connected to the Internet via Cellular Data or Wifi. (highlight this part with bold and/or orange lettering too cause that’s the focus).

 

Panic Alerting

The ACS Smartphone App can also be used summon help in panic situations. The users can press and hold the red button on the app for a preset amount of seconds to discretely send an alarm to the ACS. When the ACS receives the panic message it automatically dispatches the panic message to the appropriate response team on various outlets including MotoTRBO radios, mobile phones, laptop, and email enabled devices.

To learn more download the brochure or contact our sales team!

 

12 Sep 2018

Webinar: GPS Tracking & Fleet Management

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Here is the recording of our latest webinar on TruFleet, our GPS tracking & fleet management application.

The webinar covers an overview of the application, including a live demo.

We begin with a brief overview of Teldio, including who we are, and the applications we offer. We then dive into TruFleet, beginning with an introduction of the application and its capabilities. Trufleet offers you the ability to track and manage the status of fleets in real-time using a rich, intuitive, functional mapped display via a web browser on a desktop, tablet or mobile phone.

The webinar then dives into the architecture of TruFleet, including the required GPS and data channels. We then highlight some of TruFleet’s key features, such as its rich reporting, the Sprite Box and our school bus tracking solution. The webinar also touches on the many use cases of TruFleet, including taxi route tracking (transportation) and school bus fleet tracking (education).

We finish off with a live demo of TruFleet! Here you will see the application and its features in action. You will see how geo-fencing, reporting, searching and other TruFleet functionalities work.

We had a great turnout and want to thank everyone who attended! For those of you who couldn’t make, below is a recording of the webinar. If you have any questions or would like to learn more about TruFleet please contact our sales team today!

Check out the webinar recording below.

Keep an eye out for our upcoming webinars and we hope to see you at our next one!

As a Motorola Solutions MOTOTRBO Authorized Application Provider, we are happy to announce that we will be attending Motorola Solutions 2018 Channel Partner Summit Golf Tournament. This year’s tournament will be held at the Olympic View Golf Club Golf Course in Victoria, BC on Tuesday, September 11th.

Kail Carruthers, our Canadian Channel Account Manager, will be on the course handing out golf tees, and as always cigars. He’ll be happy to talk shop, golf or both throughout the day. We always look forward to the annual golf tournament and cannot wait to see what this year brings. Make sure to spot by our hole, say hi!

We look forward to seeing all channel partners who can attend the event!


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