09 Jun 2017
At the end of June, our Director of Sales, Jeff Smith is heading to beautiful Myrtle Beach to attend the annual SEMSS (South East Motorola Service Stations) regional meeting. Open to all Motorola Service Partners and Motorola Premier Service Partners nationwide, we will be showcasing our portfolio of MOTOTRBO application solutions and network & design tool, D3M.
Held at the Myrtle Beach Marriott Resort & Spa at Grande Dunes on Tuesday, June 27th & Wednesday, June 28th, be sure to stop by and see how applications not only improve your customer’s radio networks but also enables employees to communicate effectively with coworkers using features typically found on a computer or cellphone.
We hope to see you there!
The Teldio Team
09 Jun 2017
Last week the Teldio team took some time to socialize, reflect on the year’s activities, and most importantly enjoy each other’s company. A great time for everyone!
A relatively new tradition to Teldio, the week brought our entire team together to share our successes and re-evaluate our goals, objectives, and plan of attack for the new fiscal year. Our time together as a team has made us stronger, more prepared and focused on the priorities agreed to for the year ahead. Here’s a short breakdown of the week’s activities:
Cottage in Tremblant
While everyone arrived in Ottawa Monday, we headed up to Tremblant early Tuesday morning. The cars were packed with tasty meals, cold beverages, and fun activities.We jumped right into the swing of things with a review of our FY17 successes and learnings then quickly moved onto the fun stuff – board games, outdoor sports, arm wrestling competition (we let our CEO Carl win), cards and relaxing.
The evening commenced with a company-wide Teldio trivia game, followed by a delicious barbecue chicken & rib dinner and wrapped up with a few more games and dips in the hot tub.
The entire cottage woke up early Wednesday morning to an aromatic breakfast prepared by our CEO Carl. Eating as a team, almost like a family and out of the routine hustle and bustle of the regular work environment many laughs were had, and relationships deepened. It was a great time to reconnect and relax.
Meetings & Plan of Attack
Fun was had by all, but now it was the time to buckle down and get back to work. Thursday and Friday were spent reviewing what worked and didn’t throughout the year, strategizing and planning for the year ahead. All teams are now armed with a clear plan on what needs to happen in the next 365 days and how we’re going to get there.
A full week together gave the team a great opportunity to focus on the future and agree how we scale our business on all fronts moving forward. Overall, it was a very successful Annual Meeting to wrap up an equally successful year. We can’t wait to see what the next year brings for Teldio!
These days, there is an app for just about everything, and that includes digital two-way radios. Similar to your computer and mobile device, two-way radios can benefit from the addition of digital applications. Transforming your radio into a multi-functioning device, applications turn your radio into a smartradio.
What makes a Smartradio Smart?
In a nutshell, a smartradio is a device that lets you communicate effectively with coworkers using features typically found on a computer or cellphone. With the addition of software applications, the radio’s functionality is significantly enhanced. Turn your radio into a phone, add tracking capabilities, enhance safety precautions for lone workers, receive and respond to work orders, connect to telemetry systems and even access emails. The possibilities are endless!
How do you install radio applications?
Installing radio applications is slightly more complex than downloading an app from the App Store. With the aid of your radio network provider, a server loaded with the application software is installed on the radio network. Connected via Ethernet or control stations, the server ties the radio network into your organization’s supplementary structures such as the telephone network (PBX), email, building management and alarm systems. For certain applications, additional software may be loaded onto the radios themselves for enhanced functionality.
What can a smartradio do?
Loaded with additional features and capabilities, smartradios will make your life easier, more productive and enhance employee safety. Below is a list of the most popular applications to add to digital two-way radios.
- Make and receive phone calls
- Send and receive emails
- Manage alarms and notifications
- Access to job tickets and work orders
- GPS tracking and navigation
- Indoor tracking via Bluetooth
- Radio recording solution
- Lone worker monitoring
- Man down detection
Use your radio to its fullest potential with the addition of applications. Smartradios will make your job easier and more enjoyable.
To request more information about Teldio applications, please contact us for more information.
17 May 2017
The Teldio Development Team is proud to announce the release of several new enhancements and features to our suite of applications. The Release Notes below contain the information you will need to keep your customers up-to-date on the latest & greatest MOTOTRBO™ applications.
NEW: Continuous Contact List
The RBX contact list is now a continuous list that can be scrolled through similar to the Radio contact list.
ENHANCEMENT: Restart Services
Users can now restart Teldio services with one click.
ENHANCEMENT: Configuration Menu
Changes were made to the Configuration Menu to streamline new & current features.
NEW: Create Emails from Job Tickets
Users now have the ability to create an email from the radio using Motorola Job Tickets & Templates.
NEW: CSV Reports
Generate a report in .csv format for location reports in indoor areas and outdoor geofences.
NEW: Route Replays now available for GPS Users
Replay an outdoor user’s location history directly on the map.
NEW: Custom Icons
Users can now create custom icons for on-screen users. An automatic icon also identifies who is being tracked via Teldio’s CLW application.
NEW: Smart Ticket Folders
Users can now customize Smart Ticket replies and folder names.
NEW: Android App Connects to Mobile Data Networks
The ACS Android App now works over mobile data networks. Users can raise or receive alarm(s) from anywhere in the world.
NEW: Android App Supports Teldio’s CLW
Teldio’s ACS Android App now supports Teldio’s Centralized Lone Worker (CLW) application. Mobile workers can be periodically pinged on their Android device to verify their well-being.
NEW: MOTOTRBO Emergency Event Alarm
Radio users can now raise an ACS alarm from a MOTOTRBO Emergency Event.
NEW: Telemetry Alarms
ACS can now send Pulse Telemetry signals to a radio in the event of an ACS alarm.
NEW: Screen View – Minimal & Always on Top Modes
With these two new views, users can run TruDispatch in ‘Minimal Mode’ and do other work while conversing with users and/or enable ‘Always on Top’ mode so that the TruDispatch client is never hidden behind other windows.
Dispatchers & supervisors can now add notes to a recorded conversation.
NEW: Additional Security Features
TruDispatch users now have the option to hide the Server IP & Remember Password options for additional security.
NEW: Call Panel Size
Useful for instances with a high number of channels, users can now change the size of the Call Panels to make them better fit on a screen.
NEW: Access Offline Maps
Support for offline maps via GMapCatcher maps.
NEW: Connect Plus Motorola Emergency Reporting
With the addition of a control station, TruFleet supports Motorola Emergency reporting on Connect Plus
NEW: Route Replay Exports
Admins can now export a route replay report in KML file format for Google Earth or GPX (GPS Exchange Format) for improved audit purposes and printing.
NEW: Detailed Route Replays
TruFleet can now show a Heat Map or Path on the route replay for more detailed interpretations of both indoor and outdoor routes.
NEW: Customize Vehicle Labels
Tailor the vehicle labels on the display map to show information such as speed, time, name, sprite event and other data in real-time.
NEW: Channel Specification
Identify a single channel to be the one to record any All Call transmissions. Users can also specify a channel as either Conventional or Trunking which allows the recording of multiple different Radio Network Modes with one R2R instance.
ENHANCEMENT: Record to Networked Locations
Back up your recordings by auto-saving to a networked location in addition to local storage.
The enhancements we’ve just added will help you provide an even better experience for your end customers. Please contact our Support Team for more information about updating your current software.
Teldio Support Team
Next week the Teldio team will be in Southlake, Texas for the Western Motorola Service Provider Association (WMSPA) seventh annual meeting. Hosted at the Hilton Dallas/Southlake Town Square from Wednesday, May 17th to Friday, May 19th the meeting will feature a keynote speaker from Motorola Solutions, a Motorola Service Town Hall, guest speakers and presentations from our very own sales representatives, Jeff & Jim.
They will be reviewing our entire portfolio complete with our new Email Gateway solution and updated TruFleet GPS application that now enables users to track MOTOTRBO™ radios using GPS when outdoors and iBeacon Bluetooth technology when indoors. Jeff & Jim will also be providing live demonstrations of our industry-leading network design, quotation, and management tool, D3M. Dealers and sales representatives will be able to test drive the web app and see for themselves how it will help their team collaborate in real-time on two-way radio projects from inception to deployment and post-sales support.
Stop by our booth for a special show discount!
The Teldio Team
Teldio is proud to announce that we will be exhibiting this week at the annual EDMSSA regional meeting and show in Deleware.
Taking place on Wednesday, May 3rd to Friday, May 5th at the Dover Downs Hotel & Casino, we’ll be showcasing our entire line up of MOTOTRBO™ applications and our team will also be on site providing live demonstrations of our industry-leading network design, quotation, and management tool, D3M. All dealers and sales representatives will be able to test drive D3M and see for themselves how the secure web app will help their team collaborate in real-time on two-way radio projects from inception to deployment and post-sales support.
Teldio encourages everyone to come by & learn more about our solutions.
We hope to see you there!
The Teldio Team
25 Apr 2017
Over the last couple of months, we have asked our dealers to participate in a survey once their end user’s application(s) were installed and up and running for a while. And boy did they deliver!
This was the first time we’ve ever conducted a survey, and we are happy we did. We’re excited to share the survey results, because not only do they let us know that our MOTOTRBO applications are top notch, but they also let us know that our team is delivering excellent customer service (as they always have).
Now let’s dive into some of the findings!
- 100% of dealers would recommend Teldio applications to a friend in the industry
- 83% of dealers think Teldio voice & data applications are intuitive & easy to use
- 100% agree that adding applications to their customer’s radio network enhanced their solution
- 83% of two-way radio dealers agree that adding apps to their customer proposals has helped their dealership stand out from the competition
- 91% of users questioned believe that Teldio applications are superior to other MOTOTRBO applications they have sold in the past
YOU LIKE US! YOU REALLY LIKE US!
We have to say that we are completely honored by all your amazing comments. You all sure know how to make us feel good. Saying things like…
“Good Canadian company that provides exceptional service which is absolutely critical for our end users.”
“Mark and D play key roles in my decision to keep pushing Teldio products. The excellent technical support and product knowledge that the Technical Support team provides is invaluable to providing a smooth installation and positive customer experience. In my experience with other companies, this has been the best third-party MOTOTRBO application developer to work with.”
“Far superior to other APP providers I have worked with.”
“The support staff is amazing and are very patient dealing with our madness.”
Thank you to all of our dealers who participated in the survey. We appreciate all of your hard work and look forward to working together very shortly.
18 Apr 2017
For over forty years, 911 has served as the vital link between emergency services and the public in times of personal crisis and community disasters in North America. Communications personnel receive calls and rapidly dispatch emergency service professionals and equipment to render life-saving assistance to those in need.
We rely on this system to assure the public’s safety every day and this April marks 911 education month. Public safety professionals, teachers, government officials, media representatives, and the wireless industry are working together to teach young people how important it is to know when, why and how to dial 911.
In honor of 911 Education Month, at Teldio we feel it is very important to understand how to use 911 correctly to give first responders a better scope of the situation. Here are some Do’s and Don’ts for calling 911:
- DO use 9-1-1 only in emergency situations
- DO know your location when calling for help
- DO keep your phone locked when not in use to avoid calling 911 accidentally
- DO listen carefully, speak clearly and remain calm when speaking to a 911 dispatcher
- DO stay on the line until you are instructed otherwise
- DO provide all the necessary information
- DON’T program 911 into your phone
- DON’T hang up if you accidentally dial 911
- DON’T use 911 as an “information line”
For more information on National 911 Education Month, visit www.know911.org
Did you know you can dial 911 from your MOTOTRBO radio?
Teldio’s RBX (Radio Branch Exchange) is the first digital radio telephony system specifically designed to allow radio users to make and receive phone calls directly on their radios without the need of a dispatcher. In the event of an emergency, a mobile worker can dial for help, whether it be internally or externally to 911 to ensure immediate response and action.
For more information on RBX and how radio users can dial 911, please contact our sales reps.