Teldio is a Certified Motorola MOTOTRBO Two-Way Radio Applications Developer

Improve Efficiency with Teldio’s ACS and Smart Tickets

Teldio’s Alarm Control System (ACS) integrates into building management, machinery alarms & network systems to monitor for alarms around the clock. The software application receives alarms and dispatches as text messages or work tickets to employees’ MOTOTRBO radios, mobile phones and/or email-enabled devices based on the time of day, schedule & competency necessary to respond. ACS ensures that the alarm and work ticket notification process is automatic, efficient and reliable.

How It Works

When an alarm is triggered, ACS filters the notification based on an employee’s competency, location & schedule. The alarm is then sent to the best person or group. The closed loop system pushes alarms to the next suitable person until it is acknowledged, significantly reducing response times to alarms and emergency events. Lastly, an alarm report is generated for management to review.

 

Smart Tickets

Effective job ticket management requires two essential elements: collaboration & coordination. Smart Tickets gives you both, ensuring that work ticket management runs smoothly from beginning to end. As a team member accepts and closes a work ticket, the remaining group members’ radios automatically update the work ticket’s status, ensuring all alarms are handled in a timely manner. By keeping everyone in sync, employees are more productive, efficient and workflow is better managed. Smart Tickets offer dynamic responses based on preprogrammed ticket rules to ensure certain alarms cannot be declined, such as fire alarms, increasing employee safety.

 

Smart Tickets vs. Job Tickets

The standard MOTOTRBO™ job tickets do not update their status on other radios as a user accepts or rejects a task. Users have no indication if tickets are accepted, resolved, or closed by other users. With ACS Smart Tickets all users are aware of all alarm statuses automatically, improving workplace efficiency, accountability, and employee safety.

Find out more in our Smart Tickets brochure and ACS brochure. For more information please contact us, we are always happy to help!

In the hospitality industry, customer satisfaction is of prime concern, making communication a key factor in quick and streamlined response. Teldio applications target stress points identified in key areas including mobile communication, alarm management, and notification as well as employee and guest safety to ensure that customer satisfaction is always at the forefront of daily operations.

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The Benefits of Teldio Applications in the Hospitality Industry

Teldio apps also provide an integrated solution that offers many benefits to the hospitality industry, such as the following:

  • Improve customer service by decreasing response times.
  • Improve efficiency by generating work tickets and sending them directly to mobile workers on their two-way radios.
  • Improve productivity by integrating radios users into third-party task management systems such as HotSOS, SynergyMMS, Guestware, and Starguest.
  • Decrease operational downtime by automatically receiving notifications on radio handsets from fire alarms, production machinery, security alarms, HVAC systems, elevators and more.
  • Eliminate recurring monthly fees by replacing radios for all other mobile communication devices, including cell phones, pagers, safety pendants, and more.

Improves Service within the Hospitality Industry with Teldio Applications

Email Gateway allows two-way radios to send and receive emails directly from the radio handset and integrates third-party work management systems.
RBX +Plus allows radio users to make and receive phone calls directly on their radios, streamlining communication between phone and radio users.
ACS dispatches notifications to the right person based on time of day and competency. The closed loop system ensures that all alarms are acknowledged & resolved.

– Teldio Solutions Trusted By –

hospitality-customers

 

Do you have hospitality customers that you could add applications to? Learn more about our hospitality solutions today or schedule a webinar to see our applications in action.

[Ottawa, ON – Tuesday, July 11, 2017]  Teldio, a leading applications provider of two-way radio voice and data solutions, today announced the enhanced capability of its product line and its ability to operate in Motorola Solutions’ newest Capacity Max radio mode. MOTOTRBO™ Capacity Max goes beyond the core interoperability of the DMR standard to bring users a fully trunked system with enhanced functionality and scalability features.

“A core part of our mission is to empower organizations to further leverage the value of their two-way radio networks investments with innovative software solutions and applications,” said Carl Carruthers, CEO, Teldio. “We remain committed to expanding the options available to our customers. By expanding our application portfolio into Motorola Solutions’ latest Capacity Max market, our applications will be more accessible to organizations of all sizes.”

Teldio’s suite of applications increase the capabilities of two-way radios far beyond traditional voice communications. Adding Capacity Max compatible solutions to the menu of offerings will provide more customers with access to reliable, MOTOTRBO™ applications addressing productivity, improved worker safety, and situational awareness while reducing overhead costs.

Teldio’s suite of Capacity Max compatible applications include:

  • RBX – Telephone Interconnect
  • R2R – Radio to Radio Recording
  • MDN – Man Down Notifier
  • ACS – Alarm Control & Panic Button Solution
  • RTLS – Indoor & Outdoor Positioning
  • CLW – Centralized Lone Worker
  • TruFleet – GPS Tracking & Fleet Management
  • TruDispatch – Dispatch Console

Plans to include Email Gateway, Teldio’s newest application to its suite of Capacity Max compatible applications are underway. Connecting mobile workers to users outside of the radio network, Teldio’s Email Gateway gives mobile workers the ability to access and respond to emails and work orders directly from their radios. Development will be completed by late 2017.

“To remain competitive, we need to deliver advanced unified communication solutions that help our clients thrive in this digital-driven marketplace,” commented Carruthers. “By offering innovative applications to two-way radio dealers that work within Motorola Solutions’ Capacity Max radio mode we can deliver an unparalleled combination of reliable communications, security, and scalability addressing growing market needs and opportunities.”

For more information about Teldio’s application portfolio, please visit their Product Page or email sales@teldio.com.

 

About Teldio

Teldio is an established two-way radio applications developer. The company helps ensure greater employee safety, security, and situational awareness by providing cost effective telephone interconnect, radio recording, alarm management & notification, lone worker monitoring and indoor/outdoor positioning solutions. In 2014, Teldio introduced D3M; a web application designed specifically to help manufacturers & their dealers better Design, Document, Deliver & Manage two-way radio networks.

We’re excited to announce that Teldio applications are now compatible with Motorola Solutions’ Capacity Max systems.

Our development team has been hard at work ensuring that our voice & data applications are fully operational and accessible to organizations of all sizes. We’ve enhanced the capability of our product line and ensured its fully operational in Motorola Solutions’ Capacity Max radio systems and solutions.

What is Motorola Solutions’ Capacity Max?

Capacity Max is Motorola Solutions’ newest radio network mode. Making it easy for customers to grow their system as their needs change, Capacity Max brings its users a fully trunked system with enhanced functionality and expandability.

Here are the main features of Capacity Max:

  • Scalable up to 250 sites with up to 15 voice and data repeaters and 6 additional data-only repeaters per site, Capacity Max provides high-quality connectivity for up to 3,000 users at each location.
  • A trunked radio system, it’s built on a distributed architecture for voice and data. Control is centralized, but traffic routing is optimized to minimize cost and maximize performance.
  • Capacity Max has a fast, responsive user experience, with robust performance under load and rapid, smooth roaming across sites.
  • Using standardized infrastructure, users can migrate to Capacity Max from a MOTOTRBO IP Site Connect, Capacity Plus or Connect Plus system and reuse their earlier investment.
  • Capacity Max has many layers of redundancy so that no single failure can bring a system down. All voice, data, and control traffic within the IP network is encrypted and all radios are securely authenticated.

Teldio MOTOTRBO™ Applications

Teldio voice & data applications increase the capabilities of two-way radios far beyond traditional voice communications. Adding Capacity Max compatible solutions to the application portfolio provides more customers with access to reliable, easy to install, MOTOTRBO applications addressing productivity, improved worker safety, and situational awareness while reducing overhead costs.

Teldio Applications Compatible with Capacity Max include:

Teldio-capacity-max-applications

  • RBX – Telephone Interconnect
  • R2R – Radio to Radio Recording
  • MDN – Man Down Notifier
  • ACS – Alarm Control & Panic Button Solution
  • RTLS – Indoor & Outdoor Positioning
  • CLW – Centralized Lone Worker
  • TruFleet – GPS Tracking & Fleet Management
  • TruDispatch – Dispatch Console

Plans to include Email Gateway to our suite of Capacity Max compatible applications are well underway. Development will be completed by late 2017.

Do you have a Capacity Max system and want to enhance your radios with Teldio applications? Contact us for further information.

 

downtown-aquarium-houston-texasTeldio is happy to announce that we will be attending Houston Communications’ Technology User Summit in Texas. The summit will be taking place on Wednesday, July 19th at the Downtown Aquarium in Houston in celebration of Houston Communications’ 25th anniversary. We will be showcasing our full suite of two-way radio applications and solutions and be there to answer any questions.

The summit is the beginning of a series of exclusive annual technology conferences for customers who have worked with the company throughout the years. It will display the latest in state-of-the-art communications, high-tech security products, and smart solutions. Be sure to stop by and see how our applications not only improve radio networks but also enable employees to communicate effectively, improving operational efficiency and employee safety.

We hope to see you there!

The Teldio Team

09 Jun 2017

Teldio is Attending SEMSS

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At the end of June, our Director of Sales, Jeff Smith is heading to beautiful Myrtle Beach to attend the annual SEMSS (South East Motorola Service Stations) regional meeting. Open to all Motorola Service Partners and Motorola Premier Service Partners nationwide, we will be showcasing our portfolio of MOTOTRBO application solutions and network & design tool, D3M.

Held at the Myrtle Beach Marriott Resort & Spa at Grande Dunes on Tuesday, June 27th & Wednesday, June 28th, be sure to stop by and see how applications not only improve your customer’s radio networks but also enables employees to communicate effectively with coworkers using features typically found on a computer or cellphone.

 

We hope to see you there!
The Teldio Team

09 Jun 2017

Teldio’s Staff Retreat & Annual Meeting

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Last week the Teldio team took some time to socialize, reflect on the year’s activities, and most importantly enjoy each other’s company. A great time for everyone!

A relatively new tradition to Teldio, the week brought our entire team together to share our successes and re-evaluate our goals, objectives, and plan of attack for the new fiscal year. Our time together as a team has made us stronger, more prepared and focused on the priorities agreed to for the year ahead. Here’s a short breakdown of the week’s activities:

Cottage in Tremblant

While everyone arrived in Ottawa Monday, we headed up to Tremblant early Tuesday morning. The cars were packed with tasty meals, cold beverages, and fun activities.We jumped right into the swing of things with a review of our FY17 successes and learnings then quickly moved onto the fun stuff – board games, outdoor sports, arm wrestling competition (we let our CEO Carl win), cards and relaxing.

The evening commenced with a company-wide Teldio trivia game, followed by a delicious barbecue chicken & rib dinner and wrapped up with a few more games and dips in the hot tub.

The entire cottage woke up early Wednesday morning to an aromatic breakfast prepared by our CEO Carl. Eating as a team, almost like a family and out of the routine hustle and bustle of the regular work environment many laughs were had, and relationships deepened. It was a great time to reconnect and relax.

 

Meetings & Plan of Attack

Fun was had by all, but now it was the time to buckle down and get back to work. Thursday and Friday were spent reviewing what worked and didn’t throughout the year, strategizing and planning for the year ahead. All teams are now armed with a clear plan on what needs to happen in the next 365 days and how we’re going to get there.

A full week together gave the team a great opportunity to focus on the future and agree how we scale our business on all fronts moving forward. Overall, it was a very successful Annual Meeting to wrap up an equally successful year. We can’t wait to see what the next year brings for Teldio!

 

 

 

These days, there is an app for just about everything, and that includes digital two-way radios. Similar to your computer and mobile device, two-way radios can benefit from the addition of digital applications. Transforming your radio into a multi-functioning device, applications turn your radio into a smartradio.

What makes a Smartradio Smart?

In a nutshell, a smartradio is a device that lets you communicate effectively with coworkers using features typically found on a computer or cellphone. With the addition of software applications, the radio’s functionality is significantly enhanced. Turn your radio into a phone, add tracking capabilities, enhance safety precautions for lone workers, receive and respond to work orders, connect to telemetry systems and even access emails. The possibilities are endless!

How do you install radio applications?

Installing radio applications is slightly more complex than downloading an app from the App Store. With the aid of your radio network provider, a server loaded with the application software is installed on the radio network. Connected via Ethernet or control stations, the server ties the radio network into your organization’s supplementary structures such as the telephone network (PBX), email, building management and alarm systems. For certain applications, additional software may be loaded onto the radios themselves for enhanced functionality.

What can a smartradio do?

Loaded with additional features and capabilities, smartradios will make your life easier, more productive and enhance employee safety. Below is a list of the most popular applications to add to digital two-way radios.

  • Make and receive phone calls
  • Send and receive emails
  • Manage alarms and notifications
  • Access to job tickets and work orders
  • GPS tracking and navigation
  • Indoor tracking via Bluetooth
  • Radio recording solution
  • Lone worker monitoring
  • Man down detection

 

Use your radio to its fullest potential with the addition of applications. Smartradios will make your job easier and more enjoyable.

To request more information about Teldio applications, please contact us for more information.

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